Store Policies
Refund Policy
Orders once placed & processed may not be cancelled or refunded. Estimated Delivery Time is the approximate 10 – 12 days to deliver the Food items to the Customer. In the event of any delay or default in such delivery, we shall in no event or circumstances be held liable or responsible for the same. In the event the Customer is dissatisfied with the quality of the food items, the Customer shall not be entitled to seek cancellation or refund of the billed amounts. However if there is any shortfall in delivery or the food items such as they had spilled / or were damaged, the Customer shall at the time of delivery return the food items to the delivery boy with a written complaint of the same on the Bill against signature of the delivery boy. Moreover, in the event of any shortfall in delivery or the food items having spilled / or being damaged, the Customer shall inform the same within 24 hours. We shall thereafter initiate investigations in the matter of complaint received and shall make reasonable efforts to complete such investigation within a period of ten days from the date of such commencement. The decision on completion of such investigation shall be final, binding and conclusive on the Customer and the customer shall not dispute the same. After mutual agreement of refund of payment, we shall reverse the payment in the same mode the customer has paid. In the event, if the COD servicing company denies to return back, we shall issue a cheque of the amount in favour of the Customer. Such refund shall be fulfilled in 7 working days from the date of mutual agreement.
Cancellation Policy
While there is no option for a customer to cancel the order on their own, you can get in touch with Customer Care as soon as possible with your order number. As long as your order has not been processed, we can cancel it. In such a case we will refund any payments already made by you for the order as credits which could be used further anytime later for shopping. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them. Company shall not be liable for any delay / non-delivery of purchased goods by the vendors, trade organization/s, manufacturers / shop etc. (vendors), flood, fire, wars, acts of God, communal riots or any cause that is beyond our control.
Privacy Policy
HOSTING We host the website and backend ERP systems on reliable, well tested, cloud infrastructure that is regularly monitored and backed up. All traffic between your browser and our servers is sent over HTTPS. COLLECTING DATA When you buy a product from us, we store your name, address, contact and purchase information. We may use this information to fulfil your order, occasionally send you marketing email, and improve the user experience. All marketing communication will contain an opt-out link to unsubscribe. SHARING DATA We may share your personal information when required by law to do so or to protect our rights if our Terms of Service are suspected to be violated. PAYMENTS We never store your payment credentials on our servers. Credit card information is collected by the payment gateway who adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. THIRD-PARTY SERVICES We may use third-party services for analytics, payment gateways and social media. Such providers have their own terms and privacy policies. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. COOKIES AND LOCAL STORAGE We use a minimal number cookies and local storage keys to enhance your browsing experience. CONTACT INFORMATION Questions about the Terms of Service or Privacy Policy should be directed to via email on our Contact Us Page